Fifteen years experience in the highly competitive Sydney and London markets has given Fiona a unique insight into how a property management business and team, can effectively and profitably work, from the ground up. Most recently she was instrumental in developing the ‘McGrath' Property Management Procedural System in Sydney.
Fiona's reputation is founded on her proven ability to convert what are often regarded as unprofitable, under appreciated and unwanted property management businesses - into valued, viable and profitable key business units.
She provides consultancy and coaching services throughout Australia , New Zealand and Europe , working to maximise the potential of businesses and their teams creating winning profitable solutions.
Fiona's energetic and motivational presence has ensured her popularity at industry events. She regularly performs keynote presentations for:
The Australian Resident Property Management Conference;
The Association of Residential Letting Agents in the United Kingdom;
The National Association of Realtors in the United States;
In private conferences for many of the top Real Estate Franchise Groups;
and for the The Real Estate Institute in Australia.
Fiona freely admits she loves what she does so much that she doesn't actually see it as work! She has also produced an audio guide to property management success. Whether you're just starting out, or you are looking for a refresh, her audio program provides new strategies and ideas to implement into the business of property management.
Fiona currently provides training and consulting to agents across Australia, New Zealand and Europe, specialising in the following areas:
Business planning
Goal setting and strategy
Budgeting and profitability
People and performance management
Systems and process development and implementation
Customer service and relationship management
Conflict resolution
New business generation and marketing
Change management
Individual mentoring and coaching |
