Ian Stephens is a speaker with a passion for the practical. Ian’s entertaining and dynamic talks demonstrate how to create a prosperous customer service culture, and maximise repeat buying.
Formerly a management consultant with the internal sales/revenue generation specialist, Ian has global experience working with a large range of national and international clients, including companies such as CHEP, Brambles, Sensis (formerly Yellow Pages), Wesfarmers, Cleanaway, Smorgon Group and Redken. His expertise creates the means for clients to make their revenue strategies happen.
Today, Ian is in constant demand - booked to speak/facilitate for 160 days a year. In the Sales & Customer Service space, Ian delivers a compelling keynote designed to shift or refresh mindsets when it comes to the power of excellent customer service, and its impact on revenue, growth and profit.
His audience participation piece featuring his 1998 ‘National Speedball Championship’ routine leaves audience dazzled and is expertly de-briefed linked to business outcomes.
Drawing on his practical experience as a National Operations Manager, responsible for large sales and customer service teams, Ian serves up practical tools which can be used immediately.
He weaves his Master NLP studies into ensuring team communicate effectively with clients (and each other).
Ian is the author of The 7 Step Pathway to Mastery and The 7 Universal Laws of Sales Success. His latest book, NOW-Powered Customer Service showcases the 7 immutable principles of internal and external customer service.
‘NOW’ Powered Customer Service – The Weapon of Choice.
Ian Stephens is author of three books including ‘NOW Powered Customer Service’, the new science of customer engagement. This powerful and entertaining presentation highlights the immutable principles which underpin success in the customer service world.
Jam packed with laws, tips, skills and practical tools, the content of each talk is tailored to each individual brief, but can include messages/content such as: