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Steve Simpson Travels from Melbourne, VIC

Steve Simpson


  • Author
  • Change Management
  • Communication
  • Culture Change
  • Customer Service
  • Leadership
  • Management
  • Occupational Health And Safety
  • Performance
  • Work Environments
  • Workshops

UK based e-Customer Service World have described Steve Simpson as 'Australia's leading corporate culture authority'. SOCAP in Europe have described Steve as ‘the leading Australian Customer Care Guru’. We think these accolades aptly encompass Steve's unique expertise.

Steve was recently invited to partner with Harvard Business School Professor Rosabeth Moss Kanter for an Australian city seminar tour on leadership, change and corporate culture.

Steve is in demand across the world for his insights into corporate culture and customer service. He has featured at two World Conferences on Customer Service Management in the US where he rated in the top 10 speakers. He was the opening keynote speaker for the annual conference for the Institute for Customer Service in London, and has been an invited speaker at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference in New Orleans, the HDI Conference in Las Vegas, the Academy of Chief Executives in London and the International Leadership Symposium in Johannesburg.

Creator of the globally acclaimed UGRs (unwritten ground rules) concept, Steve’s skills go way beyond delivering insightful, inspiring conference presentations. Steve has worked in depth with a range of organisations on different continents to help them transform their culture and their service - so his insights are shaped from dealing with real issues and real people.

Great corporate cultures enable strategic goals to be achieved and fuel employee engagement. Great corporate cultures create a measurable point of difference in terms of individual and organisational performance. Importantly, great corporate cultures can’t be copied. But they don’t just happen by chance.

Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was an invited member of an international team studying standards of World Class Customer Care, organised through the US based SOCAP. He has also achieved international recognition as a Certified Speaking Professional (CSP) the highest speaker accreditation recognised by the International Federation of Professional Speakers.

He has a Master's Degree from the University of Alberta, is the author of two books and is a contributing author to a further two books.

Keynote Titles

  • Leading Corporate Cultures
  • Leading Customer Experiences
  • Leading Change
  • If You Think Safety is Important, Think About Your UGRs


I've seen a lot of presenters at a lot of conferences - but few with the skills, the humour and the engaging cheek of Steve Simpson.

Phillip Adams, AO Broadcaster, Writer And Film-maker

I have no hesitation in ranking Steve Simpson as one of the best public speakers that I have ever encountered.

City Of Mandurah

I've rarely taken so much away with me as I did from my first sighting of Steve Simpson. Fresh ideas, supported with robust research and delivered in a very natural, involving and energetic style. A real Customer Service Pro!

Chairman, SOCAP In Europe


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