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Brett King Travels from Auckland, NZ

Brett King


  • Author
  • Business
  • Communication
  • Consumer Trends
  • Creativity / Innovation
  • Customer Service
  • Finance
  • International Speaker
  • Risk Management
  • Society / Social Trends
  • Technology

Voted as American Banker's Innovator of the Year in 2012, Brett King is widely considered the foremost global expert on retail banking innovation and customer experience.

He is the CEO and founder of the break out retail bank Moven and has achieved widespread international recognition for his books ‘Bank 2.0’, ‘Bank 3.0’ and ‘Branch Today – Gone Tomorrow’ – each topping the global bestseller lists around the world.

Brett King travels the globe speaking at events for some of the world’s most recognized and progressive organizations, including: Google, Microsoft, Oracle, The Economist, Forbes, American Banker, and the World Council of Credit Unions. Sharing his disruptive insights into innovation, customer experience, channel distribution strategy and the fundamental shifts in consumer behaviour, King has become known as a leading industry futurist and disruptor - frequently featured as a commentator on CNBC, Bloomberg, Financial Times, The Economist, Huffington Post and The Banker magazine.

Keynote Titles

  • The Big Shift | How Customer Behaviour & Technology will Change the Future of Retail Financial Services
  • The Future of Retail Financial Services or Goodbye Chequebook, Hello Facebook
  • The Battle for the Bank Account | and why the banks will probably lose...
  • Advocacy, Behaviour, Context | The New Rules of Engagement
  • The Evolution of the Bank Account - From passbook to mobile
  • Building a Bank for Gen-Y and Digital Natives


The examples King brought into the room were captivating. His perspective on the importance of customer behaviour, in particular choice and the control customers want around how they interact, is critical. Financial institutions can not dictate how customers should connect with us. Organisations must instead listen and adapt to customer behaviour.

NAB Australia

Brett delivered extraordinary insights to Google's clients and partners in his BIG SHIFT presentation. At Google we are used to some big ideas and even bigger names, but Brett delivered a unique view that was truly surprising...

Google Finance


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