Belinda Yabsley certainly holds the key to building customer relationships that last and has an impeccable record for repeat business and referrals to show for it. For her, relationships don't stop after a sale, many of her customers becoming her friends.
This level of commitment is evidenced by a stellar sales career that spanned over a decade, which saw Belinda setting new benchmarks in the prestige Automotive industry, including writing the first custom order in Australia for the Maybach Saloon valued at $1 million.
At the age of 31, Belinda became the youngest and first female to be appointed General Manager of a Mercedes-Benz dealership and was responsible the world-first concept dealership, Mercedes-Benz Airport Express located at Sydney Airport.
Her achievements have been celebrated in a string of accolades including being named 2005 Sydney Business Woman of the Year. In 2007, Belinda was invited to be an Executive Director of the Customer Service Institute of Australia, consulting and providing strategic direction to blue chip corporations and government organizations on customer retention and acquisition.
Belinda taps into the zeitgeist – the spirit of the time – that powers customers’ attitudes, desires and trends.
Showcasing her latest venture; Belinda has continued to focus on 6 and 7-star service by purchasing the Australian and New Zealand franchise to a global luxury lifestyle concierge service, in 2008. Her approach continues to be inspired and entrepreneurial with an eagerness to embrace the unexpected, and a strong grasp of the requirements and aspirations of high-end markets. 'Time is today’s most precious resource' she observes.
Belinda’s sessions highlight and explain the vital interdependence between sales and service – why you can’t have one without the other – and how to build rewarding longterm customer relationships. Her compelling examples apply to all industries and show how to act on ideas in ways that are sure to keep customers coming back for more.