Jaquie is a renowned Customer Relations expert helping organisations transform their customer service culture. She has helped thousands of people develop their social intelligence to be high performers in the service sector. She speaks from the heart and you can feel her infectious energy from the stage.
For over 20 years Jaquie has worked with thousands of leaders in public and private sectors to develop a service mindset where the result is they serve people in a very human way.
Jaquie is obsessed about helping people form rewarding relationships and connect with people by developing service behaviours, and using practical tools to achieve the desired interactions.
Jaquie lives and breathes her message in an authentic way, and she has intentionally spent most of her corporate career living at the intersection of employee and customer. From this experience she knows what levers to pull for leaders to adopt a service mindset and reach their full potential.
She is the author of Creating a Customer Service Mindset.