Change meets resistance or resilience. It happens to you and through you, whether planned or unexpected. Your people want an engaging speaker who walks the talk. Trish Jenkins brings keys from her extraordinary experience of overcoming frightening adversity, and 3 decades in business and customer service to unlock your resilience X-Factor.
Resilient leaders and teams to respond well to change and make better decisions. Resilient staff are confident and engaged, able to communicate well and handle difficult customers. Resilience deficiency costs millions in staff turnover, stress leave and lost sales. It can even put companies at risk of compliance breaches.
Care to Prepare! What happened to Trish could happen to anyone, particularly when it comes to compliance. Trish knows what makes good people vulnerable, blind spots that can put your company at risk. The banking royal commission revealed good staff compromised by zealous leaders with faulty KPIs.
At the peak of her success, a business associate stole millions of dollars from clients through a Ponzi scheme. Trish fell in breach of the Corporations Act. Her penalty could have been a fine, but in January 2009, with the world still haemorrhaging from the Global Financial Crisis, Trish was sentenced to 8 months in prison. Isolated from her husband and 3 little girls, Trish could have succumbed to despair.
Lift and Shift Mindset. Instead, she used that experience to build X-factor resilience that comes from a “Lift and Shift” mindset. The lift and shift mindset allows you to see others through X-Factor eyes, enabling you to deal with different personalities and customers to avoid costly conflict and create advocates.
Trish is “The smiling excuse breaker”. Her 11th Commandment Challenge causes unhelpful mental strongholds of habits to be broken.
Mental Ecosystem Strategies ensure change management is done right, culture change sticks and you have synergy for success. Equipping you with strategies to manage your “Mental Ecosystem”.
Companies such as Sheraton, Marriott, CPA Forensic Accounting Group, MMI have raved about Trish’s ability to strengthen and equip their people, including:
Trish is an international speaker and is the author of 2 books on being savvy in finance and relationships and one on her personal journey.