Professor Susan Nancarrow is a clinician and researcher whose primary goal is to improve the way that patients experience health services. She works with health care providers and organisations to help them think differently about the way they deliver care and organise services, and to consider technological solutions that can take high quality health care closer to the patient.
Susan has been working as an interdisciplinary health services researcher in the UK and Australia for over 15 years. She is now considered a leading authority on health workforce reform, service delivery and organisation. Prior to returning to Australia to work at Southern Cross University, Susan worked in the UK for 10 years, examining workforce change in the NHS. Recent projects include a large evaluation of the use of the NBN to provide telehealth to keep older people independent at home; primary health care integration through co-location of allied health in general practice; and the use of social media to engage with health service users.
Susan is currently leading a large project to map the allied health workforce in Victoria. When she is not working, Susan enjoys spending time with her family and is a keen surfer.